This page mirrors the Finsure Credit Guide we provide to every client before lodging an application. It tells you who you’re dealing with, the credit licensee whose authority I act under, the lenders on our panel, how I’m paid, and what to do if something goes wrong.
Last updated: 27 April 2026 · Aligned with the Finsure Credit Guide template current at this date.
Finsure Finance & Insurance Pty Ltd is a licensed provider of credit assistance to assist you with finance under the National Consumer Credit Protection Act 2009 (“the Act”). This document provides you with information about us and our representative (“we, us, our”), with whom you are dealing and the services we provide.
Finsure has appointed a number of Credit Representatives to provide services to you. Details of the Credit Representative with whom you are dealing are:
The Credit Representative (or the business for which the Credit Representative acts) will receive the commissions referred to in the “Commissions received by us” section below.
Finsure is ultimately owned by MA Financial Group Limited (ACN 142 008 428). We will only ever assist you with the credit product that we believe is best for you and your circumstances. However, in the event that we introduce you to a loan from MA Financial Group Limited or any of its subsidiaries we will specifically disclose this ownership relationship to you again to ensure you understand our relationship with them.
We provide you with information on a broad range of finance providers and loan products. Once you have chosen a loan or lease that is suitable for you, we will assist in obtaining approval for the finance.
Our current top providers to which we have introduced borrowers:
At the time of writing, I am accredited with the following lenders:
Lender accreditations are reviewed periodically. Ask for the current list at the time of your application.
Before we suggest or assist you with entering into a loan (or lease) or increasing the credit limit of an existing loan, we must assess if that loan will be unsuitable for you. To do that, we will:
A loan (or an increase to an existing credit limit) will be unsuitable if, at the time of the assessment, it is likely that you would be unable to repay it — or could afford to repay it only with substantial hardship — or if it does not meet your stated requirements or objectives.
If we provide you with credit assistance, we will provide you with a copy of our Preliminary Credit Assessment that details how we considered the product we suggested.
We do not provide financial or legal advice. It is important to understand your legal obligations under a proposed loan or lease and the financial consequences imposed by the debt. If you have any doubts, you should obtain independent financial and legal advice before you enter into any finance contract.
We do not make any representations about the current value of any real estate you finance through us, or the future prospects of its value. You should always rely upon your own enquiries.
We may charge you for our services if you apply for a home loan, an investment property loan, a personal loan or a lease. If a fee is to be charged, this will be disclosed to you in a Credit Quote which will be provided to you before applying for finance.
You may need to pay fees to the finance provider as part of the application process. These will be detailed in a Credit Proposal Disclosure Document that we will provide to you before applying for finance.
We may receive commissions from the finance provider that provides your loan or lease. These are not fees payable by you. Further details of the commission earned by us will be provided in the Credit Proposal Disclosure Document that we will provide to you before applying for finance.
We may receive additional commissions or bonuses from finance providers relating to the volume of finance that we arrange. Such payments are dependent upon a number of factors and cannot be quantified at this point.
Referrals from a broad range of sources are sourced by us and our representatives. For example, we or our representatives may pay commissions or fees to call-centre companies, real-estate agents, accountants, solicitors or other businesses for referring you to us. These are not fees payable by you. Any referral fee or commission paid in relation to your referral will be disclosed in the Credit Proposal Disclosure Document that will be given to you before applying for finance.
We hope that you are delighted with our services. However, if you have any complaints, you may contact our complaints manager who will aim to resolve your complaint within five business days.
If the complaint is going to take longer than five business days, we will keep you updated on the progress and provide you a written response when our investigation is complete. This response will let you know the outcome of the investigation and the reasons for our decision.
You can raise a complaint with me directly:
Or you can escalate directly to Finsure’s Complaints Manager:
If you are not satisfied with the outcome of your complaint, or you have not heard from us within 30 days, you may refer the matter to the Australian Financial Complaints Authority (AFCA), an ASIC-approved External Dispute Resolution scheme. External dispute resolution is a service provided at no cost to you, giving you access to an independent mechanism for the resolution of specific complaints or disputes.
We are collecting personal and financial information about you to provide you with our broking services.
Our privacy policy contains information about how you may access or seek correction of the information we hold about you, how we manage that information and our complaints process. The full Finsure privacy policy is available from finsure.com.au.
If you do not provide the information we may be unable to assist in arranging finance or providing other services.
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Compliance can read clinical. If you’d like a plain-English walk-through before signing anything, I’m happy to talk it through.
