Compliance & client information

About this Credit Guide

Finsure Finance & Insurance Pty Ltd is a licensed provider of credit assistance to assist you with finance under the National Consumer Credit Protection Act 2009 (“the Act”). This document provides you with information about us and our representative (“we, us, our”), with whom you are dealing and the services we provide.

The licensee — Finsure

The Credit Representative you’re dealing with

Finsure has appointed a number of Credit Representatives to provide services to you. Details of the Credit Representative with whom you are dealing are:

The Credit Representative (or the business for which the Credit Representative acts) will receive the commissions referred to in the “Commissions received by us” section below.

Ownership disclosure

Finsure is ultimately owned by MA Financial Group Limited (ACN 142 008 428). We will only ever assist you with the credit product that we believe is best for you and your circumstances. However, in the event that we introduce you to a loan from MA Financial Group Limited or any of its subsidiaries we will specifically disclose this ownership relationship to you again to ensure you understand our relationship with them.

Lenders we’re accredited with

We provide you with information on a broad range of finance providers and loan products. Once you have chosen a loan or lease that is suitable for you, we will assist in obtaining approval for the finance.

Top finance providers

Our current top providers to which we have introduced borrowers:

• Westpac
• St George
• ANZ
• CBA
• NAB
• Westpac Commercial
• Bluestone
• Allianz — Direct

Full lender accreditation list

At the time of writing, I am accredited with the following lenders:

Lender accreditations are reviewed periodically. Ask for the current list at the time of your application.

What we’ll do — and what we’ll need from you

Before we suggest or assist you with entering into a loan (or lease) or increasing the credit limit of an existing loan, we must assess if that loan will be unsuitable for you. To do that, we will:

• make reasonable enquiries about your borrowing objectives and requirements;
• make reasonable enquiries about your financial situation; and
• take reasonable steps to verify the details of your financial situation.

A loan (or an increase to an existing credit limit) will be unsuitable if, at the time of the assessment, it is likely that you would be unable to repay it — or could afford to repay it only with substantial hardship — or if it does not meet your stated requirements or objectives.

If we provide you with credit assistance, we will provide you with a copy of our Preliminary Credit Assessment that details how we considered the product we suggested.

What we don’t do

We do not provide financial or legal advice. It is important to understand your legal obligations under a proposed loan or lease and the financial consequences imposed by the debt. If you have any doubts, you should obtain independent financial and legal advice before you enter into any finance contract.

We do not make any representations about the current value of any real estate you finance through us, or the future prospects of its value. You should always rely upon your own enquiries.

How we’re paid — full transparency

Fees payable by you

We may charge you for our services if you apply for a home loan, an investment property loan, a personal loan or a lease. If a fee is to be charged, this will be disclosed to you in a Credit Quote which will be provided to you before applying for finance.

You may need to pay fees to the finance provider as part of the application process. These will be detailed in a Credit Proposal Disclosure Document that we will provide to you before applying for finance.

Commissions received by us

We may receive commissions from the finance provider that provides your loan or lease. These are not fees payable by you. Further details of the commission earned by us will be provided in the Credit Proposal Disclosure Document that we will provide to you before applying for finance.

We may receive additional commissions or bonuses from finance providers relating to the volume of finance that we arrange. Such payments are dependent upon a number of factors and cannot be quantified at this point.

Commissions and fees payable by us

Referrals from a broad range of sources are sourced by us and our representatives. For example, we or our representatives may pay commissions or fees to call-centre companies, real-estate agents, accountants, solicitors or other businesses for referring you to us. These are not fees payable by you. Any referral fee or commission paid in relation to your referral will be disclosed in the Credit Proposal Disclosure Document that will be given to you before applying for finance.

If something goes wrong, here’s the path

Step 1 — Internal dispute resolution

We hope that you are delighted with our services. However, if you have any complaints, you may contact our complaints manager who will aim to resolve your complaint within five business days.

If the complaint is going to take longer than five business days, we will keep you updated on the progress and provide you a written response when our investigation is complete. This response will let you know the outcome of the investigation and the reasons for our decision.

You can raise a complaint with me directly:

• Phone: 0433 543 224
• Email: info@365homeloans.com.au (subject: “Complaint”)
• Mail: 33 Oakhill Drive, Castle Hill NSW 2154

Or you can escalate directly to Finsure’s Complaints Manager:

• Email: complaints@finsure.com.au
• Phone: 1300 346 787
• Mail: Complaints Manager, Finsure Finance & Insurance Pty Ltd, Level 27, 10 Carrington Street, Sydney NSW 2000

Step 2 — External dispute resolution (AFCA)

If you are not satisfied with the outcome of your complaint, or you have not heard from us within 30 days, you may refer the matter to the Australian Financial Complaints Authority (AFCA), an ASIC-approved External Dispute Resolution scheme. External dispute resolution is a service provided at no cost to you, giving you access to an independent mechanism for the resolution of specific complaints or disputes.

• Website: afca.org.au
• Phone: 1800 931 678 (free call)
• Email: info@afca.org.au
• Mail: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001

Privacy disclosure statement

We are collecting personal and financial information about you to provide you with our broking services.

1. The information you provide will be held by us and our Credit Representative.
2. We may use credit information and any other information you provide to arrange or provide finance and other services. These include Finsure’s Smart Select connection and comparison services.
3. We may exchange the information with the following types of entities, some of which are located overseas:
   • Persons who provide finance or other products to you, or to whom an application has been made for those products.
   • Financial consultants, accountants, lawyers and advisers.
   • Any industry body, tribunal, court or otherwise in connection with any complaint regarding our services.
   • Any person where we are required by law to do so.
   • Any of our associates, related entities, contractors and outsourcing partners — some of which are located in the Philippines.
   • Persons to verify the information you have provided, such as your employer, accountant or superannuation provider.
   • Any person considering acquiring an interest in our business or assets.
   • Any organisation providing online verification of your identity.
4. You may gain access to the personal information that we hold about you by contacting us. You can also contact us for a copy of our privacy policy.

Our privacy policy contains information about how you may access or seek correction of the information we hold about you, how we manage that information and our complaints process. The full Finsure privacy policy is available from finsure.com.au.

If you do not provide the information we may be unable to assist in arranging finance or providing other services.

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